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Frequently Asked Questions

Got questions? We've got answers.

Why should I hire a cleaning service?

Not all cleaning services are created equal. At Come Back Clean, we believe you deserve consistently outstanding results and a team you can trust. Here’s what sets a superior cleaning service apart:

  • Safe and Effective Practices: We prioritize cleaning methods that protect your family, pets, and home.
  • Eco-Friendly Products: Our green cleaning solutions are gentle on the environment and tough on dirt.
  • Trustworthy Professionals: Our team is insured, bonded, highly trained, and carefully vetted for your peace of mind.
  • 100% Satisfaction Guarantee: Your happiness is our priority. We’re not satisfied until you are.
  • Customizable Services: We tailor our cleaning plans to fit your unique needs and lifestyle.

At Come Back Clean, we deliver more than just a cleaning service. We provide a luxurious, stress-free experience designed to promote the health, safety, and beauty of your home.

What does a home cleaning service include?

A standard cleaning service covers all the essential tasks needed to maintain a clean, healthy, and welcoming home. With Come Back Clean, our happiest clients choose our Routine Refresh service every two weeks, allowing them to fully enjoy their homes without the hassle of maintenance cleaning in between. Here’s what you can expect:

  • General Dusting: Say goodbye to dust on surfaces and shelves.
  • Cobweb Removal: No more pesky webs in corners or ceilings.
  • Kitchen & Bathroom Wipe-Downs: Sparkling countertops, sinks, and more.
  • Trash Emptying & Liner Replacement: A fresh start for every bin.
  • Carpet & Rug Vacuuming: Pristine and plush underfoot.
  • Floor Mopping: Shiny, spotless floors throughout your home.

For those looking for a deeper clean, our Momma’s Way service is the ultimate expression of care and attention to detail—ensuring no corner is left untouched. We also offer customizable add-ons to enhance your cleaning experience, so your home gets the exact care it needs.

What should I do before Come Back Clean arrives?

Relax! There’s no need to run the vacuum or start cleaning—that’s exactly why you hired us. To ensure the most efficient and thorough clean, here are a few simple steps you can take before our team arrives:

  • Clear the Way: Pick up toys, clothing, and trash so we can focus on making every surface sparkle.
  • Pet-Friendly Prep: Make sure your furry friends are in a comfortable space to keep them safe and undisturbed during our visit.
  • Special Requests? Let us know ahead of time so we can tailor your clean to meet your unique needs.

That’s it! We’ll take care of the rest!

How often should I get my house cleaned?

The best cleaning schedule depends on your home and lifestyle:

  • Bi-Weekly: The most popular choice for maintaining a consistently clean and tidy home.
  • Weekly: Ideal for larger homes, busy families, or households with kids and pets that require extra care.
  • Monthly: A great option for smaller homes or those needing periodic upkeep and resets.

At Come Back Clean, we’ll provide reliable, professional service to keep your home spotless and your life stress-free, no matter the frequency you choose!

What is the purpose of green cleaning?

Green cleaning uses eco-friendly products that are safer for your family, pets, and the environment. By switching to green cleaning, you reduce exposure to harmful chemicals and contribute to a healthier home and planet.

At Come Back Clean, we prioritize your wellbeing by using eco-conscious cleaning solutions that are tough on dirt but gentle on your home and the environment. Experience a clean you can feel good about—for your family and for the world around you.

How much will it cost to clean my home?

The cost of cleaning your home depends on factors like its size, the type of cleaning you need (routine maintenance or a deep clean), and the time required to complete the job.

For a quick estimate, get an instant price online or contact us directly for a detailed quote. At Come Back Clean, our pricing reflects the value of professional training, high-quality supplies, and the exceptional care we bring to every clean.

Do cleaning professionals accept tips at Come Back Clean?

Yes, our cleaning professionals graciously accept tips. Some of our clients like to tip a little after each visit, while others choose to give a larger tip during the holidays or at the end of the year.

Whenever and however you decide to tip, it’s always deeply appreciated and serves as a wonderful acknowledgment of the care and effort our team puts into making your home shine.

Do you always send the same cleaning professional?

At Come Back Clean, we strive to send the same cleaning professional for every visit to ensure consistency and familiarity with your home. If your regular cleaner is unavailable, we’ll do our best to provide a well-suited replacement who delivers the same high standards of service.

All our cleaning professionals undergo extensive training, so no matter who visits your home, you can count on consistent, thorough, and exceptional results every time.

What if something is damaged during a clean?

At Come Back Clean, we treat every home with the utmost care and respect. In the rare event that something is damaged during a cleaning, we’ll take responsibility and do our best to repair or replace the item.

For your peace of mind, all our cleaning professionals are fully insured, ensuring any necessary claims can be handled promptly and appropriately. Your trust means everything to us!

What if I need to reschedule a clean?

We understand that life happens! If you need to reschedule your cleaning, just let us know at least 2 business days in advance, and we’ll do our best to adjust your schedule.

If we receive less than 2 business days’ notice or cannot access your home at the time of the scheduled appointment, a full cleaning fee may apply.

For rescheduling or cancellations, please contact Come Back Clean directly—our team is here to help!

Can pets be home during a cleaning?

Absolutely—we love pets of all kinds! If your pet tends to be aggressive or nervous around new people, we recommend keeping them in a secure or gated area to ensure the safety and comfort of everyone.

If you won’t be home during the cleaning, please let us know how to best navigate cleaning around your pet so we can provide the smoothest experience for you and your furry friend!

Do I need to provide your team with my own cleaning equipment or supplies?

No, you don’t need to provide a thing! We arrive fully equipped with everything needed to make your home sparkle, and we take all our supplies and equipment with us when we leave.

If you have specific preferences for the products or equipment used, let us know in advance. While we’ll do our best to accommodate your request, you may be responsible for supplying the alternative product if it’s not something we typically carry.

At Come Back Clean, our goal is to provide a personalized cleaning experience that suits your needs!

Who will be cleaning my home?

At Come Back Clean, we take great care in selecting, vetting, and training every member of our team. You can rest assured that only the best housekeeping professionals will clean your home. All our cleaners are employed, bonded, and insured to provide you with exceptional service and peace of mind.

Why can’t I Select Nana’s Way?

Nana’s standards are, quite frankly, impossible to meet. We gave it our best shot, but no matter how spotless the home was, Nana could always spot something—whether it was dust on the ceiling fan’s shadow or a streak on the reflection of a window. After countless attempts, we realized Nana’s Way isn’t something mere humans can achieve. For everyone’s peace of mind, we focus on providing exceptional services that come as close as humanly possible!