Privacy Policy
Effective Date: 2/25/25
Introduction
Come Back Clean Maid Service, LLC (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information.
Types of Information Collected
We collect the following types of personal information:
- Contact Information: Name, phone number, email address, and mailing address.
- Website Usage Data: IP address, browser type, operating system, referring URLs, and pages visited on our website.
How Information is Collected
We collect information through the following methods:
- Website Forms/Email: When you submit inquiries or book services through our website or by emailing us.
- By Phone: When you provide information during phone calls or other messaging with our office staff.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect website usage data.
Purpose of Data Collection
We collect your information for the following purposes:
- Customer Service: To provide, coordinate, and manage your services and appointments.
- Communication: To communicate with you about your services, requests, scheduling and other specifics to enhance your experience.
- Website Improvement: To analyze website traffic and improve user experience.
- Legal Compliance: To comply with applicable laws and regulations.
Data Security Measures
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Data Encryption: We use encryption to protect sensitive data during transmission and storage.
- Access Controls: We restrict access to your information to authorized personnel only.
- Regular Security Assessments: We conduct regular security assessments to identify and mitigate potential vulnerabilities.
Data Sharing
We will not share your personal information with third parties except as follows:
- Business Associates: We may share your information with business associates who assist us in providing services, such as cleaning technicians and/or additional office staff. These entities are required to comply with applicable privacy laws.
- Legal Requirements: We may disclose your information as required by law or legal process.
User Rights
You have the following rights regarding your personal information:
- Access: You can request access to your personal information or visit your Customer Portal at https://toolbox.maidcentral.com/account/login
- Rectification: You can request correction of inaccurate or incomplete information.
- Erasure: You can request the deletion of your personal information, subject to certain exceptions.
Contact Information
If you have any questions or concerns about this Privacy Policy or your privacy rights, please contact us at:
Come Back Clean
1201 S Purpera Ave, Ste 502, Gonzales, LA
225-412-7758
[email protected] / https://comebackclean.com/
SMS Communication
We offer the option to receive service appointment reminders and other company-related communications via SMS message. This is an optional service and is not required for treatment or care at Come Back Clean Maid Service, LLC. You can opt in or out of receiving SMS messages at any time by:
- Visiting your Customer Portal at https://toolbox.maidcentral.com/account/login
- Calling or Texting our office at 225-412-7758.
Note: This Privacy Policy is subject to change. We encourage you to review it periodically for updates.
Terms of Service (TOS)
SMS Appointment Reminders and Consent
By providing your phone number, you consent to receive SMS messages from Come Back Clean Maid Service, LLC, including appointment confirmations, reminders (1–3 messages per week), and scheduling updates. Consent is given via form or checkbox opt-in and is not a condition of receiving services.
Message Frequency and Charges
Typically, 1–3 messages per week the week of your scheduled service, though additional messages may be sent under special circumstances. Standard messaging rates may apply.
Opt-Out Instructions
You can opt-out anytime by replying “STOP” to any SMS message. After opting out, you will no longer receive SMS reminders, but other notifications may be sent via phone or email.
Consent Verification
Upon opting into SMS reminders, you will receive a confirmation message. Replying “YES” confirms your consent to receive future SMS communications.
Delivery Disclaimer
Come Back Clean Maid Service, LLC is not responsible for delays or failures in SMS delivery due to mobile carrier issues.
Data Privacy and Security
Your phone number is securely stored and used only for service-related communications. We comply with federal guidelines and mobile carrier regulations.